Copyright 2018 | Catbalogan Water District. All rights reserved.
Feedback and Complaints Mechanism
Citizen's Charter
Pier II, Allen Avenue Ext, Brgy. 04, Catbalogan City, Samar Philippines
(055) 544-2576
catbaloganwd@gmail.com
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Citizen's Charter
About Us
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How to send feedback
We believe that our customer deserve the highest level of satisfaction for our services. Therefore, we encourage our customers, that after payment of their water bills, kindly fill-up the smiley forms available at the Teller's Booth.
How feedbacks are processed
We assure that your feedback will be taken with utmost confidentiality for the purpose of improving of our services.
How to file a complaint
For your complaints, you may file at our Customer Service Assistance or call (055) 544-2576, anytime during office hours (8:00 A.M. to 12:00 Noon and 1:00 P.M. to 5:00 P.M.)
How complaints are processed
We are committed to providing potable and sustainable water, efficient and economically viable services to Catbaloganons. However, there may be times when you will have dissatisfaction with our services. Rest assured that we are continually making improvements in our services for the satisfaction of our customer/concessionaires.
Contact Information of CWD



Contact Information of CCB, PCC, ARTA

Customer Service Assistant: (055) 544-2576
Email Address: catbaloganwd@gmail.com
Facebook Page: www.facebook.com/CatbaloganWD

ARTA : complaints@arta.gov.ph
          : 1-ARTA (2782)
PCC: 8888
CCB: 0908-881-6565 (SMS)
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