We believe that our customers deserve the highest level of satisfaction for our services. Therefore, we encourage our customers, that after payment of their water bills, kindly fill-up the smiley forms available at the Teller's Booth
We assure that your feedback will be taken with utmost confidentiality for the purpose of improving of our services.
FEEDBACK MECHANISM
We, the officials and employees of the Catbalogan Water District, commit to:
Work efficiently, religiously and with utmost courtesy by all the employees and personnel from Monday to Friday from 8:00 a.m. to 5:00 p.m. and during Saturday and Sunday with skeletal force from 8:00 a.m. to 5:00 p.m.;
Adhere strictly to work with strict compliance of the service standards, with written explanations for any delays in the priority services;
To act promptly on every priority services the soonest possible time or within the day;
Ensure the safety of our water concessionaires through 24/7 supply of potable, reliable and sufficient water;
Respond to your complaint about our services the earliest possible time through our customer service assistance/front desk and take corrective measures.
All these we pledge
*** because it's the service we offer;
*** because the services we offer concerns WATER, and water is LIFE
We are committed to providing potable and sustainable water, efficient and economically viable services to Catbaloganons. However, there may be times when you will have dissatisfaction with our services. Rest assured that we are continually making improvement in our services for the satisfaction of our customer concessionaires.
For your complaints, you may file at our Customer Service Assistance or call 251-2669/543-9259, anytime during office hours (8:00 to 12:00 A.M. & 1:00 to 5:00 P.M.)
We believe that our customers deserve the highest level of satisfaction for our services. Therefore, we encourage our customers, that after payment of their water bills, kindly fill-up the smiley forms available at the Teller's Booth
We assure that your feedback will be taken with utmost confidentiality for the purpose of improving of our services.
PERFORMANCE PLEDGE
REDRESS MECHANISM
FEEDBACK MECHANISM
CATBALOGANWATERDISTRICT
Pier II, Allen Avenue Ext.,
Catbalogan, Western Samar, Phillipines 6700
committed to be a customer service-oriented utility
Pier II, Allen Avenue extension, Catbalogan, Western Samar, Philippines.
Telephone Numbers: (055) 251-2669 ; (055) 543-9259
This link will give a little overview about the municipality of Catbalogan, Province of Samar.
PARTNERS / LINKS
OUR TEAM
Read more >>
Read more >>
Why use chlorine?
It is absolutely essential that drinking water should be safe to drink and contain no harmful bacteria capable of causing diseases. Chlorine is a very effective disinfectant. It has been used for 100 years. The addition of chlorine in small amounts at water treatment works gives maximum disinfection action before water reaches your tap.
Are these low amounts of residual chlorine harmful?
No. The small amounts of chlorine in your water prevent harmful bacteria growing in the water mains or your pipes. You can rest assured that the usual amount of chlorine in water leaving treatment works is safe and well within the World Health Organization guidelines.
source: http://www.dwi.gov.uk/pubs/chlorine/